Privacy and legal notice

1. Who is responsible

The controller of this website and of the data collected through it is Portulive Consulting LLP, owner of the Portulive brand, registered in England and Wales under number OC430757, with its registered office at 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. For any matter regarding your data, write to us from the contact page.

2. What data we collect

Only what you give us in the forms: name, email, phone if you provide it, country of residence, the subject you are interested in and your message. If you subscribe to the Portulive Magazine, only your email. We do not ask for identity documents, payment details or special category data.

3. Why we use it and on what basis

• To answer your enquiry and, if you ask, prepare a proposal. Basis: steps taken at your request before entering into a contract, and our legitimate interest in answering the enquiries we receive.
• To send you the Portulive Magazine. Basis: your consent, which you can withdraw at any time through the unsubscribe link in every email.
• To meet legal, accounting and tax obligations if we enter into a contract.

4. Who we share it with

We use providers who process data on our behalf: HighLevel (client management and email) and Cloudflare (website hosting). Some may process data outside the United Kingdom and the European Economic Area; where they do, we rely on the safeguards provided by law, such as standard contractual clauses or the UK International Data Transfer Agreement.

We only share your data with a partner (a tour operator, an estate agency, a university or a qualified professional) when you ask us to put you in touch, or when it is needed to provide a service you have engaged. We never sell your data.

5. How long we keep it

Enquiries that do not lead to a contract are kept for up to 24 months after the last contact. Client data is kept for the duration of the relationship and then for the periods required by law and limitation rules. Magazine subscribers stay on the list until they unsubscribe.

6. Your rights

You can ask for access to your data, its correction or erasure, restriction of processing and portability, and you can object to its use, by writing to us from the contact page. We reply within one month. If you are not satisfied with our answer, you can complain to the UK Information Commissioner's Office (ico.org.uk) or to the data protection authority in your country.

7. Cookies

This website does not use advertising or tracking cookies. Fonts are served from our own domain. Cloudflare may set strictly necessary cookies for site security.

8. Legal notice

The content of this website is for information only and is not legal, tax, financial or immigration advice. Services that require a licence or professional qualification are provided by a professional or company authorised in the relevant jurisdiction. The terms of each service are set out in the proposal and contract signed.

The Portulive brand and the content of this website belong to Portulive Consulting LLP.

9. Clients under an existing contract

Guarantee clients' data is also processed under clause 8 of the Guarantee Terms and Conditions (in Spanish).